Application Design for Complaints and Repairs to the WebBased Information Technology Department

Abstract

PT. Inhil Sarimas Kelapa (PT. ISK) is a company engaged in
the coconut processing industry, and the company is located
in Sungai Gantang Village, Kempas District, Indragiri Hilir
Regency, Riau. The company has 28 departments with
various main tasks to support the company's activities in
achieving the goals set. All departments use IT equipment
such as software and hardware, so there is often damage to
equipment that requires repairs from the IT department.
Currently to make a complaint and repair problems at PT.
Inhil Sarimas Kelapa still uses the manual system by filling
out forms on paper, and the form is delivered to the IT
department for processing. The complaint process is very
ineffective and inefficient because it takes a long time. As a
solution to these problems, a web-based complaint and repair
complaint application is designed to make it easier for
employees to do their jobs. Software that is used to create
complaints applications includes Xampp, Notepad ++,
Hypertext Processor and MySql. The results to be achieved
are to facilitate and assist employees in reporting complaints
and provide alternative solutions to the problems
encountered.