Re-Design Application Mobile “Wallet” With Method Lean UX

Abstract

Wallet is a financial product service designed to simplify the
payment process. Through Wallet, users can make
transactions independently without having to go to a bank
branch or ATM. Apart from that, the existence of Wallet
helps reduce customer queues at ATMs. To increase the
number of transactions via Wallet and make service quality
effective and efficient, improvements to Wallet features and
design are needed. It is still incomplete and no longer
attractive, so Wallet usage has decreased. Therefore, User
Interface (UI) and User Experience (UX) design is needed as
a basis for building a platform to create more attractive
designs and features. The Lean UX method focuses on user
satisfaction with the user interface created, so this method
was chosen in this research to develop the user interface
design. Based on analysis, implementation and evaluation,
the final prototype is a combination of prototypes A and B
which have been validated in terms of appearance, as well as
criticism and suggestions from consumer users and
technicians. Prototype A was selected for 5 features and
Prototype B was selected for 5 features. On the logo page
select design A with a percentage of 72.2%, on the main
menu page select design A with a percentage of 80.6%, on
the home page select design A with a percentage of 69.4%,
on the account information page select design A with a
percentage of 75%, and the selected transfer page was design
B with a percentage of 55.6%. In addition, this research
produces results that have a consistent user interface in terms
of colors, fonts, images and layout as well as a user
experience that makes it easy for users to understand the
information to use the application and get it as needed.