USER EXPERIENCE EVALUATION USING HEURISTIC APPROACH ON GOOGLE CLASSROOM APPLICATION

Abstract

Google Classroom is one of the online learning applications that is widely used in the education environment, from school to college. Although its use is quite wide, in practice there are still various obstacles related to the comfort and ease of using the application. Therefore, this research aims to evaluate the user experience on the Google Classroom application using the heuristic evaluation approach. The method used is a heuristic evaluation based on the ten principles of Nielsen's usability. The evaluation process is carried out by observing the use of the application, identifying interface problems, and grouping problem findings into relevant heuristic aspects. The evaluation results show that Google Classroom in general is quite good in terms of ease of use, but there are still some problems, such as lack of clarity of information on some menus, display inconsistency, and limited system feedback to user actions. Based on these findings, this study provides several recommendations for improving the interface to improve the quality of user experience, especially in terms of ease of navigation, system clarity, and user comfort. It is hoped that the results of this research can be considered in the development and improvement of the Google Classroom application in the future